Shipping Information

Dispatch times:

For items that are in stock, we aim to ship within 3 business days. If your order contains pre-order items, it will not be sent straightaway but will be sent when all the items for your order are in stock (usually 2-4 weeks). All our orders are sent via Australia Post and once your order has left our factory it will depend on however long it usually takes for Australia Post to deliver a parcel to you from Central Victoria.

Postage costs:

Orders over $75 are eligible for free shipping within Australia, while orders under $75 will incur a flat shipping rate of $9.95.

Domestic postage information:

We use eParcel to get your yarn purchases to you more efficiently. Your parcel has a tracking number, and Australia Post will email this to you after your parcel has been picked up from us. If you do not have an email address don't worry, you are still able to track your parcel by contacting us on (03) 5442 4600. We will provide you with your parcel's tracking number, or check on the status of your parcel for you.

Australia Post may not leave a card when they attempt to deliver a parcel. To make sure you get notified when your parcel is delivered/taken to the post office, please make sure you have an email address on your account when you order with us over the phone, as Australia Post will send you notifications via SMS or the MyPost app. You can read more about the change here (in the Frequently Asked Questions) section: Australia Post FAQ.

Click and Collect:

Experience the convenience of our new Click and Collect service when placing an order on our website. Here's how it works:

Select Click and Collect: Choose the Click and Collect option at checkout.
Order Preparation: Your order will be prepared for pickup at our Bendigo Shop. Normal processing times apply, as parcels are packed in the order they are received.
Notification: We will notify you by email when your order is ready for pickup and confirm whether there are any backordered items.
Backordered Items: For any backordered items, you may choose to pick up the available products first or wait until your complete order is ready.
Pickup: Visit our Bendigo Shop during opening hours, with your order number and a form of identification, to collect your order.

Please note: if your parcel is not collected within 30 days (without prior agreement), it may be returned and refunded at our discretion. If you are no longer able to pick up your parcel and would like your order posted, normal shipping charges will apply.

International shipping information:

We can send parcels internationally. International shipping costs are calculated in your shopping basket after you have added your items and selected your destination. You can add/remove further items until you are ready to purchase at the checkout. Please be aware if you are ordering from overseas that there may be additional taxes and duties imposed by your local government, before your goods are delivered. If you are unsure if this will apply to your order or not you will need to check with the relevant department of your local government.